SERVICE LEVEL & OPERATIONAL POLICY

Operational Workflow, Response Standards & Service Handling Policy Of Binary Raise

1. Introduction

This Service Level & Operational Policy explains how Binary Raise manages operational workflows, service requests, response priorities, communication standards, technical assistance, investigations, consultations, development projects, emergency handling, training activities, and related operations.

By using any service, submitting any form, making payment, uploading files, or interacting with the organization, users acknowledge and agree to this policy.

2. Nature Of Services

The organization provides services that may include:

  • Cyber security support
  • Technical consultation
  • OSINT analysis
  • Social media assistance
  • Fake profile reporting support
  • Digital investigations
  • Development projects
  • SEO services
  • Cyber awareness programs
  • Training & seminars
  • Volunteer coordination
  • Intelligence analysis
  • Evidence review
  • Digital forensics
  • Operational guidance

Most services involve manual operational efforts, technical analysis, research, and professional time allocation.

3. Service Availability

Users understand and agree that:

  • Services are provided based on operational availability.
  • Certain services may be temporarily paused, delayed, restricted, or unavailable.
  • High operational workload, emergencies, technical incidents, or security concerns may affect response times.

The organization does NOT guarantee:

  • 24/7 uninterrupted availability
  • instant response
  • fixed operational schedules
  • guaranteed availability of specific team members

4. Operational Working Hours

Operational communication and services may vary depending upon:

  • workload
  • emergency cases
  • technical requirements
  • project complexity
  • regional time zones
  • internal operational scheduling

Response times may differ for:

  • normal requests
  • urgent requests
  • emergency cyber incidents
  • priority operational cases

5. Response Time Policy

Users understand that:

  • Initial responses may vary depending upon operational workload and case severity.
  • Emergency cases may receive higher priority handling.
  • Non-priority requests may experience delays.

The organization does NOT guarantee:

  • fixed response times
  • guaranteed same-day replies
  • instant investigation initiation
  • immediate technical resolution

6. Emergency Case Handling

Certain cases may receive priority operational handling including:

  • cyber blackmailing
  • deepfake abuse
  • sexual exploitation
  • severe account compromise
  • banking fraud emergencies
  • high-risk cyber threats
  • reputation damage emergencies

Priority handling remains solely at the discretion of the organization.

Emergency status does NOT guarantee:

  • instant resolution
  • guaranteed recovery
  • guaranteed takedown
  • guaranteed outcome

7. Service Acceptance & Operational Verification

The organization reserves full rights to:

  • verify submitted information
  • request additional proof
  • reject suspicious requests
  • refuse technically impossible tasks
  • deny unsafe or unethical operations

Operational verification may include:

  • identity verification
  • evidence review
  • communication verification
  • payment confirmation
  • risk assessment

8. User Responsibilities

Users are responsible for:

  • submitting accurate information
  • providing necessary evidence
  • maintaining respectful communication
  • cooperating during operational workflows
  • protecting their own accounts and credentials
  • following security recommendations

Users must NOT:

  • abuse staff
  • submit fake evidence
  • demand illegal activities
  • harass team members
  • misuse operational resources

9. Communication Policy

Official communication may occur through:

  • WhatsApp
  • Email
  • Phone Call
  • Telegram
  • Google Meet
  • Official website channels

The organization reserves the right to:

  • ignore spam communication
  • restrict abusive users
  • prioritize operationally important cases
  • discontinue unsafe communication

10. Consultation & Technical Assistance Policy

Users understand and agree that:

  • consultations are professional operational services
  • technical assistance involves effort-based workflows
  • operational guidance does not guarantee specific outcomes

Payments are charged for:

  • professional expertise
  • operational time
  • analysis
  • research
  • technical support
  • cyber assistance

and NOT for guaranteed final results.

11. Investigation & OSINT Operational Policy

For investigation-related services:

  • operations are limited to lawful and ethical practices
  • OSINT activities are limited to publicly available information analysis
  • no illegal hacking or unauthorized access is performed

Results may depend upon:

  • public data availability
  • search engine indexing
  • evidence quality
  • platform visibility
  • technical limitations

12. Development Project Workflow Policy

For website, application, software, SEO, branding, or development services:

  • timelines may vary based on complexity
  • project scope changes may affect delivery
  • client delays may impact timelines
  • operational scheduling may change during development

Users must provide:

  • content
  • approvals
  • credentials
  • project requirements
  • communication cooperation

on time.

13. Training & Seminar Operations Policy

For training, seminars, and awareness programs:

  • schedules may change due to operational reasons
  • trainers or speakers may change if required
  • live operational adjustments may occur
  • disruptive participants may be removed

Unauthorized:

  • recording
  • redistribution
  • leakage
  • resale of material

is strictly prohibited.

14. Volunteer Operations Policy

Volunteer activities are subject to:

  • operational requirements
  • verification processes
  • mission discipline
  • ethical guidelines

The organization may:

  • approve or reject volunteers
  • suspend volunteer access
  • terminate volunteer participation

without prior notice if operational concerns arise.

15. Uploaded Files & Evidence Review Policy

Users understand that:

  • uploaded evidence may require manual review
  • operational processing times may vary
  • suspicious or harmful files may be rejected

The organization reserves rights to:

  • refuse unsafe uploads
  • ignore incomplete evidence
  • request additional proof
  • delay review during high workload periods

16. Third-Party Dependency Policy

Many services depend upon:

  • social media platforms
  • search engines
  • hosting providers
  • cloud services
  • payment systems
  • government systems
  • third-party APIs

The organization has NO direct control over third-party:

  • response times
  • policies
  • moderation decisions
  • technical restrictions

Third-party delays or failures may affect operational workflows.

17. Operational Security Policy

For security reasons, the organization may:

  • restrict operational details
  • withhold internal methodologies
  • deny unsafe requests
  • limit sensitive disclosures
  • terminate suspicious communication

Internal operational procedures remain confidential.

18. No Guaranteed Timeline Policy

Users understand and agree that:

  • cyber-related work may involve unpredictable timelines
  • investigations may take variable durations
  • platform actions may be delayed
  • technical issues may arise unexpectedly

No guaranteed completion timeline is promised unless officially stated in written agreement.

19. Limitation Of Operational Liability

The organization shall not be liable for:

  • delays
  • technical failures
  • platform restrictions
  • cyber incidents
  • emotional losses
  • business losses
  • reputation losses
  • third-party actions
  • incomplete outcomes
  • operational interruptions

Users use services at their own discretion and responsibility.

20. Service Suspension & Termination Rights

The organization reserves full rights to:

  • suspend services
  • reject requests
  • terminate operations
  • block users
  • refuse communication

in cases involving:

  • abuse
  • threats
  • fake information
  • fraud suspicion
  • unethical requests
  • policy violations
  • operational security risks

21. Policy Modification Rights

Binary Raise reserves the right to:

  • modify operational procedures
  • revise workflows
  • update service structures
  • change response priorities
  • alter operational policies

without prior notice.

Continued usage of services after updates shall be considered acceptance of revised policies.

FINAL OPERATIONAL NOTICE

By accessing this website, submitting forms, requesting services, making payments, uploading evidence, joining trainings, seminars, investigations, volunteer activities, or interacting with Binary Raise in any operational manner, users acknowledge that they have read, understood, and agreed to this Service Level & Operational Policy.